Fees
At The Glow Centre, we are transparent about our fees and available rebates, ensuring you can make informed decisions about your choice of mental health care provider.
Our fees reflect the professional care provided by our experienced psychologists, and are below the recommended 2024-2025 Australian Psychological Society (APS) fee of $311 for 46-60 minute session.
Fees listed are current from 1st July 2024.
DBT assessment
$320 with any DBT team member
​Individual DBT sessions (including pre-commitment sessions)
$270 Clinical Psychologist
$230 Clinical Psychology Registrar
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Skills group fees
Module costs vary depending on the module length, as below:
Module
Interpersonal effectiveness
​Distress tolerance
​Emotion regulation
Length of time
7 x weekly 2.5 hour sessions
​8 x weekly 2.5 hour sessions
​9 x weekly 2.5 hour sessions
Module cost
$1260
$1440
​$1620
With optional phone coaching*
$1960
​$2240
​$2520
*phone coaching is subject to availability and participant suitability which can be discussed during the initial DBT assessment.
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Phone coaching timetable will be provided to enrolled participants before the start of each module.
Fees for other services: if you need a psychologist’s letter, report, or form for school, university, work, or other support purposes, please note this is a separate service with its own fees and processing times. See our main website for further information here: www.glowcentre.com.au/fees-rebates-policies
Payment of fees
Billing types
We are a private practice, we do not bulk bill or invoice third parties for payment.
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Payment due
We do not require that clients pay for the entire DBT program upfront, payment is required as follows:​​
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​DBT assessment + individual DBT session payment: due at the time of your appointment, and is scheduled to process automatically whilst you are in session. ​
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DBT skills group payment:
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payment is required at the start of each module (modules run one at a time - see section: Skills group structure and duration for more information about timetabling). ​​​
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we require an initial deposit of $180 to secure your place in the group, due approximately 2-3 weeks prior to the start of the module. The deposit contributes to the cost of the module and is not an additional charge.
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balance payment for the module is due and payable no later than 1 week prior to the start of the module.​​​​
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Phone coaching payment: required at the start of each module, and is payable with the module balance payment 1 week prior to the start of the module.
HOW PAYMENTS ARE PROCESSED​
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​​​​​​​​Payment method
There are no cash or EFTPOS facilities at The Glow Centre, only online processing is accepted. Your credit/debit card details are therefore required to access The Glow Centre services and must be provided before your first session can go ahead.
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How online payment works
The Glow Centre uses Halaxy for all aspects of our clinical practice, which is a global platform for clinical software utilised by many different types of medical and health practitioners, including psychologists. Once your details are entered into Halaxy, they will not be fully visible to any staff at The Glow Centre (we will only be able to see the name on card, the last 4 digits of the card number and the expiry date). Your stored card will only be used for services and fees applicable to you in accordance with our fees and policies agreement. ​We can then separate the financial and clinical relationship so we can focus solely on your treatment.
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​More about Halaxy security
Halaxy is protected by 256-bit bank grade security and encryption, which means records, notes and payment information is protected to the same level used in banking and financial institutions. All information is encrypted and stored in a securely protected data centre in Australia with multiple backups in place. Your data is hosted on servers with state-of-the-art security and are located within Australia.
Medicare referrals and accessing rebates
Clients may be eligible for a limited number of Medicare rebates, however, the time and support required for effective DBT exceeds the number of Medicare-rebated sessions available. See our page What to expect: your commitment to DBT for more information about the commitment required to embark on your DBT journey.
You do not need a referral to book with us, although you may be eligible for a Medicare rebate if you have a valid referral from your medical doctor (GP or psychiatrist). Please book a long appointment with your doctor to discuss if you are eligible for referral.
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Accepted referrals
We accept GP Mental Health Treatment Plans (MHTP) and Psychiatrist assessment and management plans. Referrals must be provided to us prior to your first appointment with us.
​​​​Referral format​
​​Medicare have strict guidelines regarding referrals and accessing rebates. A valid referral must be in writing, signed and dated by the referring medical practitioner. The referral letter must be dated on or before the date of the therapy session or skills group session to be eligible for rebate claim. Letters of referral or recommendation from other allied health professionals are not valid for Medicare claiming.
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Rebate amounts per DBT individual session (including DBT assessment)
$141.85 Clinical Psychologist
$96.65 Clinical Psychology Registrar
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Rebate amount per group session
$24.65 - $36.00 per weekly group session
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Number of rebates claimable per calendar year (1 January - 31 December
​Individual sessions: 10 rebate claims
Group sessions: 10 rebate claims
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Note: the total number of rebates claimable with allied health professionals is 10 individual and 10 group, not per allied health professional. Please consider this if you have already seen a practitioner elsewhere in the current calendar year (1 January-31 December).
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We can lodge your Medicare rebate claim electronically on your behalf, and Medicare will process the rebate to the bank account that you have registered with Medicare. Medicare rebates are usually paid within 1 to 3 business days after a claim is successfully submitted. Make sure your bank details are up to date with Medicare to avoid any delays. Contact Medicare directly if you experience any rebate claim issues or delays.
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Individual DBT session claims will be processed electronically after the session fee has been paid in full. Skills group rebate claims are processed on a weekly basis, after the weekly skills group session.
Medicare rebates can only be claimed for attended individual appointments and skills group sessions.
You cannot claim a Medicare rebate for missed appointments or skills group sessions, or for late cancellation fees.
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​More information about eligibility for referral for under the Better Access Initiative can be found on this infographic by Services Australia: Eligibility for mental health treatment services
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Private Health Claims
​​​We do not deal directly with private health funds; however, we can provide you with a paid invoice to submit your claim. Contact your fund for information about claiming eligibility and rebate amounts.
Attendance policy
DBT assessment and individual sessions
​Our attendance policy was developed with the awareness that when appointments are booked, both the clinician and the client will make that time available for therapy and your clinician will spend time and resources preparing for your session.
If you need to cancel or reschedule your assessment or individual DBT appointment, please provide us with 48 hours’ notice or a fee will be charged.
Applicable fees:
If between 24-48 hours' notice is provided, you will be charged a $50 fee.
If less than 24 hours' notice or you do not attend your appointment, you will be charged 100% of the session fee.
You cannot claim rebates for late cancellation and missed session fees.
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Late arrival: if you arrive late for an appointment, your session will still finish at the scheduled time and the full session fee will apply.
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Appointment reminders: we will endeavour to send appointment reminders as a courtesy; however, they are not guaranteed due to potential technical issues. It remains the responsibility of the client to take steps to remember their appointments. Your appointment will not be cancelled if you do not reply to the reminder message, you are still required to contact us if you need to cancel or reschedule.
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A late cancelled appointment or non-attendance is a loss to three people:
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the client who is delaying their therapy process
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another client who has been on the waiting list
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the clinician who spent time preparing for the session
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We understand that, at times, events may be beyond your control and there can be genuine reasons for late cancellation. In many cases, there is the option to change your appointment to a telehealth (video) session. Contact our admin team before the time of your appointment via phone, email or SMS and they can assist you.
Other elements of the DBT program
Further to our attendance policy and expectations for individual sessions, there are also expectations and commitment requirements for the other elements of our DBT program. Such as attending all scheduled skills group sessions and staying for the entire group session, and advising admin before commencement of the group session if you will be running late.
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Refunds will not be issued for any missed group sessions or unused phone coaching fees.