Fees

Succulent Plant and Binder Clips

The Glow Centre is a private practice, we do not bulk bill. 

Payment is required at the time of consultation for assessments and individual therapy. 

 

The current Australian Psychological Society (APS) recommended fee is $267 per hour.

*Saturday appointments attract a $20 surcharge

 

DBT assessment / individual therapy

 Principal Clinical Psychologist

Clinical Psychologist

Registered Psychologist

Senior Mental Health Social Worker 

Fee*

$256*

$259*

$215*

$205* 

$129.55

 

$129.55

$88.25

$77.80

$126.45

$129.45

$126.75

$127.20

Medicare rebate

DBT assessment /
initial session

Out of pocket

Subsequent individual session

Clinical Psychologist

Registered Psychologist

Senior Mental Health Social Worker 

Fee*

$239*

$195*

$185* 

$129.55

$88.25

$77.80

Out of pocket

$109.45

$106.75

$107.20

Medicare rebate

Medicare rebate

GlowDBT program fees

 

Fees and cost estimates are given as an approximate in many cases, due to variables such as the treating clinician fees, appointment frequency, applicable rebates etc. 

Clients can use the information provided to calculate the final costs once the DBT program is set for them and they have been allocated to a treating clinician.

Fees are subject to change.

Payment of all 12 months of DBT is not required upfront, however, some components are required to be paid for in advance.

Use this guide to know when payment is required for each component of DBT:

Skills group modules - payment for module due before module commencement

Individual sessions - payment required on day of appointment

Below we have provided an average costing which should be used as a guide only, you may prefer to work out your own costings.

STREAM 1
Comprehensive DBT

12-month intensive program includes:

​Skills training groups

(2.5 hours per week)

+

Individual therapy at The Glow Centre

(1 hour per week)

+

Between-session coaching

+

Consultation team support

$400 - $485 per week

This amount includes:

  • $185 - $259 individual session (cost depends on therapist)

  • $130 weekly skills group portion

  • Phone coaching 6 days a week

Individual therapy costs, skills group module costs and rebate amounts are listed on this page

STREAM 2
Skills training groups and individual therapy

12-month intensive program includes:

​Skills training groups

(2.5 hours per week)

+

Individual therapy at The Glow Centre

(1 hour per week)

+

Consultation team support

$315 - $389 per week

This amount includes:

  • $185-$259 individual session (cost depends on therapist)

  • $130 weekly skills group portion

Individual therapy costs, skills group module costs and rebate amounts are listed on this page

Skills group module fees and rebates

Clients can only attend skills groups at The Glow Centre if they commit to Stream 1 or Stream 2 above.

Modules typically run one at a time, with a break of approximately 3 - 4 weeks between.

Skills groups are to be paid per module, prior to the module commencement.

Module costs are approximate and are subject to change. 

Module

Interpersonal Effectiveness

7 weeks

$910 

Module

Distress Tolerance

8 weeks

$1040

 

Module

Emotion Regulation

9 weeks

$1170

Medicare rebates for group sessions:

  • Group rebates are processed weekly after the weekly session has been attended.  This is in accordance with Medicare guidelines.

  • Client must attend each session in order to receive a rebate. Weekly rebate can not be processed if client misses a session.

  • Medicare will only pay rebates on group sessions if 6+ participants were in attendance for the weekly group session.

  • Medicare weekly group rebate:

    • Registered Psychologist $22.35

    • Senior Mental Health Social Worker $19.35

  • See below for further information about Medicare rebates​

 

Medicare rebates

All psychologists and mental health social workers at The Glow Centre are registered with Medicare. 

Rebate amounts are set by Medicare.

How to obtain a referral

See your GP or psychiatrist to obtain a referral letter prior to commencing therapy, and ensure that The Glow Centre is provided with the signed referral letter from your doctor. 

With a valid referral, you may be eligible for a rebate from Medicare for part of the session fee, rebate claims are processed after the full session payment is made by yourself.

The Australian Government stipulates certain requirements for referral letters, please see our For Referrers page for information about what is required in a referral letter.  Please ensure that your doctor is aware of the requirements in order for us to accept the referral and process your rebate claim.

How many rebates you can claim

Individual sessions

The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December):

  • 10 x individual sessions

  • 10 x individual additional COVID sessions (available from 9 October 2020 until 30 June 2022)

The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once. 

See our table below outlining the referral process and when you need to go back to your doctor for a new referral letter.

Referrals and Medicare rebates website.png

More information about the Australian Government Better Access Initiative

can be found HERE

Click HERE to read the Better Access

fact sheet

Click HERE to read the MBS additional 10 session

fact sheet

Group sessions

The Australian Government's Better Access initiative allows for the following amount of rebateable sessions per calendar year (1st January - 31st December):

  • 10 x group sessions

The initiative stipulates that doctors refer for courses of treatment, meaning that all 20 sessions are not able to be referred for at once.  Your doctor can refer for 6 group sessions on the first referral, then the remaining 4 (you will need to see your GP to obtain a new referral letter for the remaining 4).

Please note that your referral must state how many sessions for individual and how many sessions of groups, alternatively, your doctor can write a separate referral for group sessions.

Private health fund rebates

The Glow Centre does not process private health claims on behalf of clients.

 

To claim your sessions on your private health, we will provide you with a receipt for payment which you can submit to your health fund.

Individuals and families with private health cover may be able to claim rebates for psychology and social work, however this varies from fund to fund.

 

We recommend that you check with your health fund before attending your session to ensure that you have appropriate cover, as individual cover and funds have different policies and limits.

 

Fees for letters and reports

Existing clients

Letters and reports attract a preparation fee. 

We have developed this policy in recognition of the significant time and preparation that goes into preparing such reports, and it has been benchmarked to the equivalent of an hour of clinical time or part thereof.

All reports and letters are prepared within 1 – 2 weeks from date of request.

New clients

We are unable to offer single sessions for the purposes of obtaining letters for employers, school/uni, third parties or legal purposes. 

General letter or report $99 including GST

Applies to reports or letters such as the following:

  • Request for special consideration (supporting letter) for school/university

  • Report/correspondence for distance education applications/reviews

  • Report/correspondence for workplace issues/professional registration bodies

  • Summary of therapy for psychiatrist/paediatrician/other allied health professional/school (outside of usual Medicare reporting requirements)

Comprehensive report $198 including GST

Applies to reports or letters such as the following:

  • Access request for NDIS

  • Supporting documentation for NDIS application

  • Report for NDIS review

  • Supporting documentation for Centrelink DSP application

 

Cancellation policy

The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves this time especially for you. Cancellation also refers to rescheduling of appointments.

We ask that in choosing to be a client of our service you commit to contacting us with 48 hours’ notice if you need to cancel / reschedule an appointment, or you accept responsibility for payment of the cancellation fee.

OUR POLICY

We require 48 hours’ notice to cancel or reschedule a session without incurring any extra fees.

FEES CHARGED

Between 24 - 48 hours notice given:

$50 fee payable

Less than 24 hours notice given:

Full fee payable

Why we have a cancellation policy

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process

  2. another client who has been on the waiting list

  3. the clinician who spent time preparing for the session

 

We also appreciate your understanding that we, as a private practice, are unable to absorb these costs.

How to cancel or reschedule an appointment

There are several ways you can contact us to cancel or reschedule at any time:

  • Call us on 3184 2559 at any time, leave a message if lines are busy or you are calling outside reception hours

  • Email us at info@glowcentre.com.au

  • Reply to the SMS reminder text

As there are multiple options for you to notify us, the responsibility rests on you to ensure contact is made.  Unsuccessful attempts to contact us are insufficient, for example, if you phone us and are unable to connect or leave a message, you must make contact via an alternate means. 

Courtesy appointment reminders

You will receive a reminder email and SMS text message 3 days prior to your appointment.  These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues.  Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule. and they do not replace the responsibility of the client to advise of their inability to attend.

When does the cancellation fee apply?

Where adequate notice is provided (more than 48 hours), no fee will be charged.

Where inadequate notice is provided (48 hours or less), cancellation fees will be charged.

Emergencies

We understand that genuine emergencies happen on occasion, which you could not foresee, in these cases the fee may be waived at our discretion. However, you will be responsible for paying the fee in non-emergency situations.

Rescheduling

Rescheduling your appointment does not negate the requirement to pay a cancellation fee.

We can not guarantee that your clinician will have availability to reschedule your appointment.

 

Rebate claims

Fees for cancellation/rescheduling/non-attendance are not claimable with Medicare.

Future Appointments

All outstanding fees must be paid prior to further appointments being scheduled.

Late arrivals

If you are late for an appointment, you will be seen as soon as possible, though your session duration may be shortened in length.

Unforeseen circumstances

The Glow Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance. This does include changing an existing face-to-face appointment to a video session.